Frequently Asked Questions
If we haven't answered your question here, please send us an email.
Shipping and Delivery
Where are you located
We are located north of Cincinnati, Ohio but we do not currently have an in-person storefront. However, we regularly do craft shows and list our upcoming appearances on our home page.
What are your shipping and delivery times
How much is shipping
Shipping is free for orders over $50. For orders under $50, shipping is calculated at checkout based on the weight of the items that you purchase.
Do you offer international shipping
Not at this time. If you are outside of the United States and are interested in purchasing a piece, please contact us. We might be willing to make an exception. :)
How can I track my order
When your order ships, you will receive a tracking number via email.
What if my package is lost or damaged during shipping
Please contact us! We will replace anything that is damaged, and if it's lost we'll help track it down!
Returns and Exchanges
What are your return and exchange policicies
You have 30 days to return an item you have purchased as long as it is still in good condition.
If an item is damaged within six months of purchase, we will be happy to repair it for you.
How do I initiate a return or exchange
Please contact us!
Are there any items that cannot be returned
No. Not as long as they are in like-new condition.
Do I have to pay for return shipping
No. We will arrange return shipping if you contact us!
Product Information
Can I customize jewelry items
Absolutely! We want you to have something that you will treasure! Please contact us with what you want and we'll do everything we can to accommodate your request.
Are your products made with genuine materials
All of the stones we use in our jewelry are genuine, natural stones unless otherwise indicated in the listing. For example, our Galaxy Tiger's Eye is dyed and Opalite is a trade name for synthetic opalescent glass and various opal and moonstone simulants.
All of our jewelry is made with Sterling silver whenever possible. Some of our wire and findings are silver plated. If you have questions about a particular piece, please feel free to contact us!
Do you offer any warranties or guarantees on your products
If a piece is broken within the first 6 months after purchase, please contact us and we will be happy to repair it.
How do I care for and clean my jewelry
You will receive a care and cleaning card with your purchase that will explain the best ways to clean and care for your jewelry. If you have any questions, please feel free to contact us.
Sizing and Fit
How do I determine my ring size
Most jewelers will be happy to tell you your ring size.
Can I order jewelry in different lengths or sizes
All of our rings have a sizing selector on the product detail page. All of our bracelets are between 6.5 and 7.5 inches. Necklace lengths are listed on each item's product detail page. If you need a particular size outside of the listed range, or prefer to specify a size/length, please note it in the comments as you check out.
What if the item I receive does not fit properly
Please contact us and we will exchange it for you.
Payment and Security
What payment services do you accept
Our payment processor accepts Visa, Mastercard, Discover, American Express, Shop Pay, Apple Pay, Google Pay, Venmo and several others. See the icons at the bottom of this page.
Is your website secure for online transactions
Yes. We use the Shopify platform for our website and payment processor.
Do you store customers payment information
Only the last 4 digits of your Credit Card number.
Customer Service
How can I contact your customer service team
How long does it typically take to receive a response to inquiries
We always strive to respond within 24 hours.
Gifts and Special Occasions
Do you offer gift wrapping or packaging options
Yes. These are available on checkout.
Can I include a personalized message with my gift
Yes.
Do you offer gift cards
Yes. Select gift cards in the Shop menu.
Technical Support
I am having trouble placing an order. What should I do
How do I create an account on your website
You will be prompted to create an account when you place your first order.
Are there browser requirements to use your site effectively
Our site should work in any modern broswer.
What platform is your website built on
Our site is built on Shopify, one of the most popular and secure eCommerce platforms.